How we handle personal information.
This Policy applies to Nebula Cloud websites and cloud-operated services, including Nebula Cloud Studio, Studio Web, Studio Desktop when it communicates with Nebula Cloud services, Workbenches, APIs, support services and related online services.
Where a customer deploys Nebula Cloud technology in its own environment, private cloud, virtual private cloud, sovereign environment or on-premises infrastructure, that customer may control some or all processing performed in that environment. Separate contractual terms may apply.
We may collect the following categories of information.
This may include:
This may include:
Payment-card or bank information may be processed directly by an authorized payment processor or marketplace rather than stored by Nebula Cloud.
We may collect:
When you use the Services, you may choose to submit or process:
We process Customer Content to provide the Services and perform the workflows you request.
We may collect information you provide through:
Our websites may use necessary cookies and similar technologies for functionality, security, session management and preferences.
Where analytics or other non-essential technologies are used, they may collect information about how visitors interact with our websites. Where required by law, we provide appropriate choices regarding non-essential cookies.
We use information to:
Where required by applicable law, we rely on an appropriate legal basis for processing, which may include performance of a contract, legitimate interests, consent, compliance with legal obligations or another lawful basis.
Nebula Cloud Services may use artificial-intelligence models and model providers to perform tasks requested by users.
Depending on the Service, deployment and configuration, Customer Content may be transmitted to a configured AI-model provider or other processing service solely to perform the requested operation.
Nebula Cloud does not use Customer Content to train Nebula Cloud general-purpose foundation models unless the customer expressly opts in or agrees to such use in a separate written agreement.
Nebula Cloud does not sell Customer Content.
Nebula Cloud does not authorize third-party AI providers engaged by Nebula Cloud to use Customer Content for their own general model training except where:
Where available, Nebula Cloud prefers enterprise/API configurations designed to limit provider use of submitted content.
Customers using customer-provided model credentials, customer-managed endpoints or third-party integrations are responsible for reviewing the privacy and data-use terms applicable to those services.
Nebula Cloud may support deployment models including:
In those deployments, processing location, data flows and responsibility may differ from the public cloud service.
Where the customer controls the environment, the customer may act as the controller or primary administrator of personal information processed in that environment, and Nebula Cloud may process information only as necessary to provide agreed support, licensing, updates or other services.
We may disclose information to the following categories of recipients where reasonably necessary.
Vendors that support:
Configured model, compute, software, API, data or tool providers used to perform requested functionality.
Where you acquire Services through Microsoft Marketplace, Azure Marketplace or another authorized channel, we may exchange subscription, entitlement, transaction and account information required to provision and manage the purchase.
Information may be transferred in connection with an actual or proposed merger, acquisition, financing, restructuring or sale of assets, subject to appropriate safeguards.
We may disclose information where reasonably necessary to:
We do not sell personal information for monetary consideration.
Nebula Cloud operates services and engages providers that may process information in more than one country.
The actual processing location depends on the Service, deployment model, customer configuration, selected region and third-party provider.
Where applicable law requires safeguards for cross-border transfer of personal information, Nebula Cloud will use legally recognized transfer mechanisms or other appropriate safeguards.
Enterprise customers with specific residency or localization requirements should use the deployment or contractual options made available for those requirements.
We retain personal information only for as long as reasonably necessary for:
Retention periods vary depending on the type of information and Service.
Customer Content may be retained while an account or project remains active and for a reasonable period required for deletion, recovery, backups, security or legal obligations after deletion or termination.
Certain billing, transaction, security and audit records may need to be retained longer where required by law or legitimate business needs.
Customer-specific contractual retention commitments, where applicable, take precedence.
Nebula Cloud uses administrative, organizational and technical measures designed to protect personal information and Customer Content against unauthorized access, loss, misuse or alteration.
No security system can guarantee absolute security.
Current information about Nebula Cloud security architecture and controls is available at:
https://nebulacloud.ai/company/trust
Security certifications, attestations or regulatory status apply only where expressly stated in the Trust Center or an applicable written agreement.
Depending on your location and applicable law, you may have rights to:
These rights may be subject to legal exceptions.
To make a privacy request, contact:
support@nebulacloud.in
We may need to verify your identity before fulfilling a request.
Where Nebula Cloud processes personal information on behalf of an enterprise customer, requests relating to that customer's environment may need to be directed to that customer.
Where India's Digital Personal Data Protection Act, 2023, and implementing rules apply, Nebula Cloud will process digital personal data in accordance with applicable obligations, including requirements concerning notice, consent or other permitted grounds, reasonable security safeguards, data-principal requests and grievance handling.
The precise rights and obligations applicable to a particular activity depend on the role Nebula Cloud performs and the applicable law in force at the relevant time.
Where the General Data Protection Regulation, UK GDPR or similar law applies, Nebula Cloud processes personal data under an appropriate legal basis and provides applicable rights to data subjects.
Depending on the processing context, Nebula Cloud may act as controller or processor.
Enterprise customers requiring a data-processing agreement may contact Nebula Cloud to arrange appropriate contractual terms.
The Services are not intended for independent use by children where parental, guardian or institutional authorization is legally required.
Education deployments involving students must be administered under appropriate institutional agreements and consent or authorization requirements.
Nebula Cloud does not knowingly seek to collect personal information from children in violation of applicable law.
Where permitted, we may send product, event or commercial communications.
You may opt out of marketing communications using the unsubscribe method provided in the message or by contacting us.
You may continue to receive transactional, security or service communications necessary to administer your account.
Our Services may contain links to or integrations with third-party services.
This Privacy Policy does not govern independent third-party services. You should review their privacy practices before using them.
We may update this Privacy Policy to reflect changes in law, technology, business practices or the Services.
We will update the "Last updated" date and, where required, provide additional notice of material changes.
For privacy questions, requests or complaints:
Nebula Cloud / GVB Geomatics Private Limited
Email: support@nebulacloud.in
Website: https://nebulacloud.ai
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From intent to verified engineering artifact.