Nebula Cloud Terms of Use

The terms and conditions that govern your access to and use of the Nebula Cloud platform and services.

The Services are provided by GVB Geomatics Private Limited, doing business as Nebula Cloud ("Nebula Cloud", "we", "us" or "our"), unless a different contracting entity is identified in an applicable order form, marketplace transaction, invoice or written agreement.

By accessing or using the Services, creating an account, purchasing a subscription, or accepting an order that references these Terms, you agree to be bound by these Terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

These Terms incorporate by reference the Nebula Cloud Privacy Policy, Service Terms, and Acceptable Use Policy.

1. Eligibility and authority

You must be legally capable of entering into a binding agreement and must use the Services only in compliance with applicable law.

If you access the Services for a company, government body, university, research institution or other organization, "you" and "your" include that organization.

2. Accounts and security

You may be required to create an account to access some Services. You agree to:

You may not share credentials in a manner that circumvents plan, licensing, security or access restrictions.

Nebula Cloud may suspend access where reasonably necessary to protect the Services, customers, third parties or the integrity of an account.

3. The Services

Nebula Cloud provides technology and execution services that may include AI-assisted and agentic workflows, software-development tooling, document and data intelligence, engineering and geospatial workflows, workbenches, cloud and compute services, automation, Computer Use, integrations, APIs, capability packs and related services.

Features, limits, supported models, tools, integrations and execution environments may differ by plan, deployment, region and product version and may change over time.

Documentation, plan descriptions, order forms and product-specific terms may contain additional conditions applicable to a particular Service.

4. Software license

Subject to these Terms and any applicable Service Terms, Nebula Cloud grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to install and use Nebula Cloud software made available to you, including Nebula Cloud Studio Desktop, solely for your internal lawful use and only for the duration of your valid entitlement.

Except where applicable law expressly permits otherwise, you may not:

Open-source components remain governed by their applicable open-source licenses.

5. Customer Content

"Customer Content" means prompts, instructions, files, documents, datasets, images, source code, models, configuration, credentials, output selections and other material that you submit to or process through the Services.

As between you and Nebula Cloud, you retain ownership of your Customer Content.

You grant Nebula Cloud a limited, non-exclusive right to host, copy, transmit, transform and otherwise process Customer Content only as reasonably necessary to:

You are responsible for ensuring that you have all rights and permissions necessary to submit Customer Content and instruct Nebula Cloud to process it.

6. AI, agents and automated execution

Some Services use artificial intelligence, machine-learning models, agentic systems, external tools and automated execution.

AI-generated or automated results may be incomplete, inaccurate, non-unique or unsuitable for a particular purpose. You are responsible for applying appropriate professional judgment and review before relying on outputs in technical, financial, legal, safety-critical, regulatory or other consequential contexts.

Where Studio or another Service can take actions through connected tools, applications or systems, you are responsible for:

Nebula Cloud does not represent that automated outputs eliminate the need for qualified human review.

7. Outputs and artifacts

Subject to applicable law, third-party rights and the terms applicable to underlying models, tools, datasets or software, you may use outputs and artifacts generated for you through the Services.

Because generative systems can produce similar results for different users, Nebula Cloud does not guarantee that outputs are unique or that exclusive rights arise in every output.

Nebula Cloud retains all rights in its underlying software, systems, methods, models, workflows, templates, interfaces, documentation and other proprietary technology.

8. Third-party services and integrations

The Services may interoperate with third-party AI models, cloud providers, software, APIs, MCP servers, datasets, applications and other services.

Third-party services are governed by their own terms and privacy practices. Nebula Cloud is not responsible for third-party services outside its control.

If you enable or direct the use of a third-party service, you authorize Nebula Cloud to exchange the information reasonably required to perform that integration.

Availability of third-party integrations may change without notice if a provider modifies or discontinues its service.

9. Acceptable use

You must comply with the Nebula Cloud Acceptable Use Policy.

You may not use the Services to violate law, infringe third-party rights, compromise systems or accounts, distribute malware, conduct unauthorized surveillance, bypass security controls, or materially interfere with the Services or other users.

10. Subscriptions, fees and Studio Credits

Paid Services are subject to the Nebula Cloud Service Terms and to the pricing, term and usage limits shown at the time of purchase or in an applicable order form.

Certain Services use Studio Credits or other usage units. These units are service-consumption measures and are not currency, stored value, securities or transferable property.

The applicable plan or order determines the quantity, reset period, expiration, included usage, additional usage and any overage or top-up terms.

11. Marketplace purchases

If you purchase a Service through Microsoft Marketplace, Azure Marketplace or another authorized marketplace, the transaction may also be subject to that marketplace's applicable billing, cancellation, refund and commercial terms.

Where there is a conflict concerning marketplace transaction mechanics, the marketplace terms control for those mechanics. These Terms continue to govern use of the Nebula Cloud Service unless an applicable marketplace agreement or written order states otherwise.

12. Intellectual property

Nebula Cloud and its licensors own all right, title and interest in the Services, including software, interfaces, designs, trademarks, documentation, workflows, capability packs and other proprietary materials, excluding Customer Content and third-party material.

No rights are granted except as expressly stated in these Terms.

"Nebula Cloud", "Nebula Cloud Studio" and associated names, marks and logos may not be used without permission except as permitted by law.

13. Feedback

If you provide ideas, suggestions or feedback regarding the Services, you grant Nebula Cloud a worldwide, perpetual, irrevocable, royalty-free right to use that feedback without restriction or obligation, provided that Nebula Cloud does not publicly identify you as the source without permission.

14. Beta, preview and experimental features

Features identified as beta, preview, experimental, evaluation or similar may be changed, limited or discontinued at any time and may be subject to additional restrictions.

Such features are provided for evaluation and may not be suitable for production or mission-critical use unless Nebula Cloud expressly states otherwise.

15. Suspension and termination

Nebula Cloud may suspend or restrict access where reasonably necessary because of:

Where reasonably practicable and the issue is not urgent, Nebula Cloud will provide notice and an opportunity to cure before termination.

You may stop using the Services at any time. Cancellation and refund rights for paid subscriptions are governed by the Service Terms, applicable order, marketplace terms and applicable law.

Provisions that by their nature should survive termination, including intellectual-property rights, confidentiality obligations, payment obligations, disclaimers, limitations of liability and dispute provisions, survive termination.

16. Confidentiality

If the parties exchange non-public information that is identified as confidential or that a reasonable person would understand to be confidential, each party will use reasonable measures to protect it and will use it only for purposes related to the Services.

Confidential information does not include information that is publicly available through no breach, already lawfully known without restriction, independently developed without use of the other party's confidential information, or lawfully obtained from a third party without confidentiality restriction.

17. Security

Nebula Cloud maintains administrative, technical and organizational measures designed to protect the Services and customer information appropriate to the nature of the Service.

Security architecture, deployment options and current assurance information are described in the Nebula Cloud Security & Trust Center at:

https://nebulacloud.ai/company/trust

No certification or regulatory status should be inferred unless expressly stated there or in a written agreement.

18. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

Nebula Cloud does not warrant that the Services will be uninterrupted or error-free, that every defect will be corrected, or that AI-generated outputs will always be accurate, complete or appropriate.

Except where expressly provided in a written agreement, Nebula Cloud disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement and any warranties arising from course of dealing or usage of trade.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

19. Limitation of liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive or consequential damages, or for loss of profits, revenues, goodwill, business opportunity or data, arising out of or relating to the Services, even if advised of the possibility of such damages.

Except for liabilities that cannot lawfully be limited, your payment obligations, infringement or misuse of Nebula Cloud intellectual property, breach of confidentiality, fraud or wilful misconduct, each party's aggregate liability arising out of or relating to the Services will not exceed the total fees paid or payable by you to Nebula Cloud for the affected Service during the twelve months immediately preceding the event giving rise to the claim.

For a free Service where no fees were paid during that period, Nebula Cloud's aggregate liability will not exceed the equivalent of USD 100.

These limitations apply to the fullest extent permitted by applicable law.

20. Indemnity

You agree to defend, indemnify and hold harmless Nebula Cloud, its affiliates, officers, directors and employees from third-party claims, damages, penalties, costs and reasonable legal fees arising from:

Nebula Cloud will provide reasonable notice of a covered claim and reasonable cooperation, at your expense, in the defence of the claim.

21. Export controls and sanctions

You must comply with applicable export-control, trade-control and sanctions laws.

You may not use, export, re-export or provide the Services where prohibited by applicable law or to persons or entities prohibited from receiving them.

22. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules.

Any dispute arising out of or relating to these Terms that the parties cannot resolve informally will be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.

The arbitration will be conducted in English. The seat and venue of arbitration will be New Delhi, India. The award will be final and binding.

The courts of New Delhi, India will have exclusive jurisdiction for interim relief and enforcement of an arbitral award, subject to applicable law.

Nothing in this section prevents either party from seeking urgent injunctive relief to protect intellectual property, confidential information or system security.

23. Changes to these Terms

Nebula Cloud may update these Terms from time to time.

If a change materially affects existing paid subscriptions, we will provide reasonable notice through the Service, account communication, email or another appropriate channel where required by law.

The revised Terms become effective on the stated effective date. Continued use after the effective date constitutes acceptance to the extent permitted by law.

24. Order of precedence

If there is a conflict among documents governing a purchase, the following order applies unless an applicable marketplace requires otherwise:

  1. signed enterprise agreement or order form;
  2. marketplace transaction terms for marketplace transaction mechanics;
  3. product-specific or Service Terms;
  4. these Terms of Use;
  5. the Acceptable Use Policy.

The Privacy Policy applies independently to processing of personal information.

25. Contact

Questions about these Terms may be sent to:

Nebula Cloud / GVB Geomatics Private Limited

Email: support@nebulacloud.in

Website: https://nebulacloud.ai

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